1. Information We Collect
1.1. Information You Voluntarily Provide
We may collect information that you choose to provide when you:
- Submit a contact or enquiry form
- Request a consultation
- Discuss a project with us
- Subscribe to updates or newsletters
- Communicate with us via email, phone, or other channels
This information may include:
- Name
- Email address
- Phone number
- Company or business name
- Project details and requirements
- Any information you voluntarily share with us
1.2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Referring website
- Date and time of access
- General website interaction and usage information
This information helps us understand how visitors use our website and enables us to improve performance, usability, and security.
2. How We Use Information
We use collected information to:
- Respond to enquiries and requests
- Communicate regarding potential or ongoing projects
- Deliver services and support
- Improve website functionality and user experience
- Monitor website performance and reliability
- Protect our website against misuse, fraud, and security threats
- Comply with applicable legal obligations
We do not collect information beyond what is reasonably necessary for these purposes.
3. Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour, and enhance user experience.
Cookies may be used to:
- Remember preferences and settings
- Measure website performance
- Understand visitor interactions
- Improve website content and navigation
We may also use analytics and performance monitoring tools to better understand how visitors interact with our website, identify technical issues, measure performance, and improve the overall user experience.
The information collected through these tools is generally aggregated and is used to improve the quality, usability, and effectiveness of our website and services.
Most web browsers allow you to control or disable cookies through browser settings. Disabling cookies may affect certain website functionality.
For more information about how we use cookies, please refer to our Cookie Policy.
4. Information Sharing
We do not sell, rent, trade, or otherwise distribute your information to third parties for marketing purposes.
Information may be shared only when reasonably necessary to:
- Operate and maintain our website
- Deliver requested services
- Work with trusted service providers acting on our behalf
- Protect our legal rights and security
- Comply with legal requirements, court orders, or lawful requests from authorities
Any third-party service providers engaged by us are expected to handle information responsibly and only for authorised purposes.
5. Third-Party Services
We may work with trusted third-party providers to help operate our website, deliver services, and support our business operations.
These providers may include:
- Website hosting providers
- Cloud infrastructure providers
- Analytics providers
- Email communication platforms
- Security and spam protection services
These providers receive only the information necessary to perform their services and are expected to protect that information appropriately.
6. International Data Transfers
Wild Hornbill works with clients, partners, and service providers in multiple countries.
Depending on the location of our service providers, information may be processed, stored, or transferred outside your country of residence.
Where this occurs, we take reasonable measures to ensure information is handled responsibly and protected in accordance with applicable privacy and security standards.
7. Data Security
We take reasonable technical, administrative, and organisational measures to protect information against unauthorised access, misuse, disclosure, alteration, or loss.
These measures may include:
- Secure hosting infrastructure
- Encryption technologies where appropriate
- Access controls and authentication procedures
- Regular monitoring and maintenance practices
While we take reasonable steps to protect information, no method of transmission or electronic storage can be guaranteed to be completely secure.
8. Data Retention
We retain information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, or maintain business records.
When information is no longer required, we take reasonable steps to securely delete, anonymise, or otherwise dispose of it.
9. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion of information, where appropriate
- Withdraw consent where processing is based on consent
- Request information regarding how your information is used
To exercise any of these rights, please contact us using the details provided below.
10. Children's Privacy
Our website and services are not intended for children under the age of 16.
We do not knowingly collect information from children. If you believe that a child has provided information through our website, please contact us and we will take reasonable steps to remove it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, or operational practices.
Any updates will be published on this page together with the revised “Last Updated” date.
Your continued use of our website following the publication of changes constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions regarding this Privacy Policy, the information we collect, or how we handle information, please contact us using the contact information available on our website.
If a dedicated privacy contact email is available, privacy-related enquiries may also be directed there.
We will make reasonable efforts to respond to privacy-related enquiries in a timely manner.